Buying at Loom.com.co is safe and easy. If you pay cash on delivery we will not charge you until you receive your product to your satisfaction. If you make the payment by any other means our payment partner PayULatam is PCI DSS certified for the safe handling of your banking information. Additionally in our Privacy and data processing policies you can consult the handling of your personal data

Once you have chosen the product you want, select the size and quantity and add it to your shopping cart by clicking the BUY button. When you have added all the products you wish to purchase, go to your shopping cart at the top right.
In the summary you will find, check your products and click on FINISH PURCHASE. If you are only buying one product you can select FINISH PURCHASE directly to proceed to the checkout process.

Fill in your personal and delivery information, verify that the delivery address and telephone or cell phone number are perfectly filled in. Choose the payment method you want. You can choose Cash on Delivery to pay in cash at the moment of receiving the product, PayU which includes Credit Card, PSE (debit card, savings account or checking account), Efecty or Baloto. Please note that for Cash on Delivery,
you will need to have the exact value of the order once you are going to cancel it when we deliver it to your door. Check the confirmation message of your purchase and wait for the confirmation email.

Receive your order at the door of your home or office. If you have any questions you can also contact us through our customer service line and whatsapp: +57 (304) 273 1065, chat, or write to servicioalcliente@loom.com.co

Your Loom.com.co garment will be delivered to the address you registered on the website at the time of purchase. If payment is cash on delivery, you or any person at the registered address must pay in cash.

Make the normal purchase process and select FINISH PURCHASE, there you register the delivery details of the product and at the time of purchase select the option DELIVERY ON DELIVERY. Once you receive the product at the registered address you must pay in cash and that's it! You already have your Loom.com.co garment.

We cover almost all cities and municipalities in the country with shipping. FREE. Some exceptions appear at the time of purchase and you will see the shipping cost recorded there before placing your order.

The delivery time is 4 working days depending on the city or municipality where you want to receive your Loom.com.co garment. In the order confirmation we will indicate the expected delivery time.

With Loom.com.co you can rest assured when making a return or warranty request because the most important thing for us is you. In our section of SHIPPING AND RETURN POLICIES you can see in detail all the information

To formalize a PQRS please send the report to our email address servicioalcliente@loom.com.co with your contact information or en the Contact you can also make a report and one of our Customer Service agents will be contacting you for further information and a solution to your request.