We recommend that you read this document with special care, since by the mere fact of browsing our website or purchasing any of our products, you are fully accepting the terms and conditions mentioned below:

OBJECT

The purpose of this document is to establish the guidelines and procedures for shipments, exchanges and returns of our products.

1. SHIPPING POLICIES

VERSATILE TECHNOLOGY S.A.S., through the corresponding courier company, delivers to most of the municipalities of the Colombian territory. 

2. DELIVERY TIMES

Los tiempos de entrega empiezan a contar a partir de la confirmación de la compra, para pagos con tarjeta de crédito y débito/PSE, la plataforma de pagos, PayU deberá aprobar la transacción de acuerdo con el análisis de los datos, lo cual puede tardar hasta un día hábil. En el momento de la aprobación del pago, recibirás un correo electrónico con la confirmación del mismo. Para conocer el estado de tu compra o en caso de que tengas alguna inquietud con el despacho del producto puedes comunicarte con nuestra línea de WhatsApp +57 (304) 273 1065, nuestro chat en línea, o a través de nuestro correo servicioalcliente@loom.com.co.

Deliveries cannot be made on an exact schedule. The product may be received and inspected by any person of legal age who lives or is present at the place of delivery, for which the signature on the carrier's waybill will suffice; however, the person receiving the product must refrain from receiving it in the event that the packaging shows damage, breakage, opening or other similar, leaving the due notation or record of this fact.

In case of delays with the carrier or any fortuitous event or force majeure with the shipment, we will contact you, informing you about the delay and setting a new date for the shipment.

3. SHIPPING COST

El envío de los pedidos es gratuito para la mayoría de los municipios de Colombia para todos los medios de pago. Los municipios que tienen costo de envío lo indican al momento previo de la compra.

 

RETURN AND EXCHANGE POLICIES:

 

1. NO-COST EXCHANGE POLICIES - TERMS:

Exchanges will be made for size difference in the same reference and will be subject to availability in inventory. Otherwise we will refund 100% of the money once we receive the product.

Two requirements are necessary to make the change:

1 - That the purchase of the product has not exceeded 30 calendar days from the date of purchase.

2 - That the product is sent to us in optimal quality conditions, without alterations or modifications, with original labels and the security seal unbroken.

Una vez cumplas los requisitos puedes notificar tu necesidad de cambio a nuestra línea de WhatsApp +57 (304) 273 1065, nuestro chat en línea, o a través de nuestro correo servicioalcliente@loom.com.co and we will provide you with the necessary support throughout the process.

3 - The most important thing is that within the requirements mentioned in point 2 you will pay NOTHING for the exchange process, ensuring that we will pick up the product and deliver the new one at the location of your choice because we are interested in your comfort.

NOTEYou should take into account that VERSATILE TECHNOLOGY S.A.S. will have a maximum term of 5 working days to carry out the exchange procedure, starting from the date of receipt of the garment.

 

2. RETURN POLICIES:

Returns will be made for right of withdrawal or factory defects according to the following terms:

The following requirements must be met in order to make the return:

• - That the purchase of the product has not exceeded 5 working days if it is for retraction or 30 calendar days if it is for manufacturing defects counted from the date of purchase.
• - If it is for right of withdrawal that the product is sent to us in optimum quality conditions, without alterations or modifications, with original labels and the security seal unbroken.
• - If it is due to manufacturing defects, when the return is made, our Quality area evaluates the case and determines the opinion for the acceptance of the claim.

If you meet the above requirements, you can carry out the return procedure through our website, taking into account the following steps:

• Step 1: You can file the return request by contacting the Customer Service area on our whatsapp line +57 (304) 273 1065, our online chat, or through our email address servicioalcliente@loom.com.coThe buyer must provide the invoice, order number, or indicate the buyer's identification number.
• Step 2: You must request the pick up of the garment to the carrier, or we will assign you a tracking number so that you can go to any point of our carrier and send it free of charge.
• Step 3: Deliver the product to the conveyor duly packed.
• Step 4: Once the product is received by us, we will inform you via email, if the refund is applicable or not, since we reserve the right to accept returns with prior analysis of the case by the Quality department.
  • If your return does not proceed, we will return the product by the same means received to the address you have registered in the purchase process, applying the same times of a normal delivery.
  • If the return proceeds, we will reimburse 100% of the purchase price, within a maximum of two (3) business days, which will be notified via email.
  • NOTEYou should take into account that VERSATILE TECHNOLOGY S.A.S. will have a maximum term of 10 working days to carry out the return procedure, starting from the date of receipt of the garment.